PRODUCTION + SHIPPING & HANDLING

ORDER PROCESSING

Please allow 4-7 business days for your order to be processed.

CUSTOM ORDERS:

All custom pieces are made to order. Production time is 7-14 business days.

SHIPPING + DELIVERY

All jewelry orders will be shipped at a flat rate of 8.95.

USPS Ground Shipping: allow 7-10 business days from the receipt of shipping notification to receive your purchase.

Priority Shipping (when applicable): allow up to 2-5 business days from the receipt of shipping notification to receive your purchase.

Overnight Shipping: Currently we DO NOT offer overnight shipping.

***NOTE:

SHIPPING ADDRESSES + RETURNED PACKAGES

Please ensure your shipping address is correct. Once you receive your tracking number, your shipping address cannot be changed. As the customer, you are responsible for entering your address correctly. If a package is returned to us because of the wrong address, the customer must pay to have it reshipped.

DELIVERY ISSUES

Please check your tracking number for updates on delivery. If your tracking says Delivered, but you have not received it, contact your local USPS office, and open a missing package case first. Please check with your neighbors and/or leasing office (if you live in an apartment complex) if they may have received on your behalf.

SHIPPING DAMAGES

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. Unfortunately, the USPS does lose packages from time to time. Please note, once your shipping confirmation/tracking number is sent to you, we no longer have it in our possession, and we have no influence as to what happens after it makes it to the post office. We reserve the right to determine when/if an order will be re-sent depending on the circumstances and size of the order.

RETURNS/EXCHANGES

We will accept your exchange as long as ALL of the following apply:

Piece is damaged or defective.
Return is requested within 5 days of delivery (returned package must be postmarked).
The merchandise must be returned unused, in it’s original condition and include the original packaging.
Merchandise is not a sale or clearance item.

All exchanges are subject to a return shipping fee, paid for by the buyer. Shipping costs are refunded if there has been an error with the order. We will process your exchange within 5 business days of receiving the package.

When returning items, it is recommended that you add insurance and tracking to your package. We are not responsible for any lost/damaged packages.

We do not offer returns or exchanges on custom pieces.

WHOLESALE

Please send your wholesale inquiries to us via email at jeweledbuttahflie@gmail.com.

FAQS

Q: How long will my order take to reach me?

A: Allow 7-10 business days from the receipt of shipping notification to receive your purchase. Please note that delivery times may increase during the holidays.

Q: When will my order be processed?

A: Please allow 14-21 business days for your order to be processed.

Q: Order tracking and history?

A: Once your order has been placed, you will receive a receipt via email. After your order has been processed, you will receive another email with the tracking number. You can view the status of your order by visiting usps.com and entering your tracking number in the specified field. Tracking information may not be available up to 24 business hours after the order has shipped.

Where is my order?
If you have not received your order and/or received the wrong item please email us at poshbyportia@gmail.com. Please allow 24-48 hours for a response to your inquiry.

STILL, HAVE QUESTIONS?

No problem send us an email: jeweledbuttahflie@gmail.com